Privacy Policy

Last Updated: January 15, 2025

At Vylvextron, we believe your personal information deserves respect. This policy explains how we collect, handle, and protect your data when you use our event investment planning services. We're based in Canada and follow all relevant privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). If something here doesn't make sense, reach out—we're happy to clarify.

1. Information We Collect

We only collect what we actually need to provide our services. Nothing more. Here's what that includes:

Account and Profile Information

When you sign up or create an account with Vylvextron, we ask for basics like your name, email address, phone number, and mailing address. If you're working on event investment planning with us, we might also need details about your financial goals, event types you're interested in, and your investment preferences.

Financial Data

Since we help with investment planning, some financial information comes into play. This could include your budget ranges, investment timelines, and funding sources. We don't store full credit card numbers or bank account details on our systems—payment processing happens through secure third-party providers who are PCI-DSS compliant.

Usage and Technical Information

Like most websites, we automatically collect certain technical data. This includes your IP address, browser type, device information, pages you visit, and how long you spend on them. We use this to understand how people interact with our platform and where we can improve things.

  • Log files with timestamps and page requests
  • Cookies and similar tracking technologies
  • Device identifiers and operating system details
  • Referral sources and navigation paths

2. How We Use Your Information

Your data isn't just sitting around. We actually use it to deliver the services you signed up for and make your experience better. Here's the breakdown:

  • Providing personalized event investment planning recommendations based on your goals
  • Processing transactions and managing your account details
  • Sending you service updates, planning reminders, and relevant educational content
  • Improving our platform through analytics and user behavior research
  • Responding to your questions and providing customer support
  • Preventing fraud and ensuring security across our systems
  • Complying with legal requirements and regulatory obligations

Marketing Communications: We may send you emails about new features, planning tips, or relevant events. You can opt out anytime using the unsubscribe link in any email. Just know that you'll still receive essential account-related messages.

3. Sharing and Disclosure

We don't sell your personal information. Period. But there are specific situations where we share data with others—always with good reason:

Service Providers

We work with third-party companies that help us run our business. This includes payment processors, cloud hosting providers, email services, and analytics tools. These partners only get access to the information they need to do their job, and they're contractually required to keep it secure.

Legal Requirements

Sometimes the law requires us to share information. This happens when we receive valid legal requests from government authorities, court orders, or when disclosure is necessary to protect rights, property, or safety.

Business Transfers

If Vylvextron goes through a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. We'll notify you if this happens and explain how it affects your data.

4. Your Privacy Rights Under Canadian Law

Canadian privacy law gives you real control over your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.

Correct Inaccuracies

Ask us to fix any incorrect or outdated information in your account. You can also update most details directly through your profile.

Delete Your Account

Request deletion of your personal data. We'll remove it unless we have a legal reason to keep it (like tax records).

Withdraw Consent

Change your mind about how we use your data. Note that withdrawing consent might limit what services we can offer you.

To exercise any of these rights, email us at [email protected] with your request. We'll verify your identity and respond within 30 days. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

5. Data Retention and Storage

We keep your information only as long as necessary. Once it's no longer needed for business or legal purposes, we securely delete it. Here's our general approach:

Data Type Retention Period
Account information Duration of active account plus 2 years
Transaction records 7 years (tax and legal requirements)
Communication logs 3 years from last interaction
Marketing preferences Until you opt out or close account
Technical and usage data 18 months from collection

Our servers are located in Canada and comply with Canadian data protection standards. We use industry-standard encryption both in transit and at rest. Regular security audits help us identify and fix vulnerabilities.

6. Security Measures

Protecting your information is something we take seriously. While no system is 100% foolproof, we've implemented multiple layers of security:

  • SSL/TLS encryption for all data transmitted between your device and our servers
  • AES-256 encryption for stored sensitive data
  • Regular penetration testing and security assessments
  • Access controls limiting who can view your information internally
  • Multi-factor authentication options for your account
  • Continuous monitoring for suspicious activity
  • Regular employee training on data protection best practices

If we discover a data breach that affects your personal information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to prevent future incidents.

7. Cookies and Tracking

We use cookies and similar technologies to make our site work better. Some are essential for basic functionality, while others help us understand user behavior and improve our services.

Types of Cookies We Use

  • Essential Cookies: Required for login, security, and basic site functions
  • Performance Cookies: Help us understand how visitors use our site
  • Functionality Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights into user behavior and site performance

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our site works for you. Most browsers let you see what cookies are stored and delete them individually or all at once.

8. Third-Party Links and Services

Our website might link to external sites or integrate with third-party services. We're not responsible for their privacy practices. Before sharing personal information with any external site, check their privacy policy first.

Some third-party services we work with include payment processors, analytics providers, and email platforms. Each has its own privacy policy governing how they handle data. We carefully vet partners, but once you leave our site, their rules apply.

9. Children's Privacy

Vylvextron services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover that we've accidentally gathered data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately at [email protected] so we can remove it.

10. International Data Transfers

While our operations are primarily Canadian, some service providers we work with may process data outside Canada. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and other legally recognized mechanisms.

Your information receives the same level of protection regardless of where it's processed. If you have concerns about international transfers, reach out and we can provide more details about specific safeguards.

11. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Accountability and Compliance

Vylvextron maintains a designated Privacy Officer responsible for overseeing compliance with this policy and applicable privacy laws. We conduct regular internal audits and maintain documentation of our privacy practices.

Our commitment to privacy extends to all employees, contractors, and partners who handle personal information on our behalf. Everyone with access to your data receives appropriate training and is bound by confidentiality obligations.

Questions or Concerns?

If anything in this policy is unclear or if you want to exercise your privacy rights, get in touch:

Email: [email protected]
Phone: +1 709 758 6720
Mail: 3287 273a St, Aldergrove, BC V4W 3K5, Canada